Help & support

Open the app, tap the plus button on the Authenticator tab and choose to scan a QR code or enter the setup key by hand. Give the account a name, save it, and the live code appears straight away. The same account can be added on the web from Dashboard, Add account.

Tap the plus button, then Scan QR code, and allow camera access when asked. Point the camera at the QR code shown by the service you are protecting. If the camera does not work, choose Enter key manually and paste the setup key instead.

Invite people from the Team tab by email, then open an account and choose who can see its code. Members only see the accounts you grant them, and you can revoke access at any time. Every view and copy is written to the activity log.

Plans are bought in the mobile app through Google Play and apply on the web automatically. Monthly and yearly plans can be cancelled in Google Play; Lifetime is a single payment. If a purchase does not show up, open Settings, then Plan in the app and tap Restore purchases while signed in to the same Google Play account. See the pricing page for plan details.

Check that notifications are allowed for the app in your phone settings, and that battery saver is not restricting it. Then open Settings, then Notifications in the app and make sure the alerts you want are switched on. Signing out and back in re-registers your device.

Open Settings, then Security in the app or on the web and choose Delete account. This removes your profile and the data you own. If you cannot sign in, contact us from the same Google account email and we will take care of it.